Skena Dress

Shipping & Delivery

• All orders within Egypt are shipped through J&T Express.

• Orders are delivered within approximately 48 hours, and up to 5 business days from the time the shipment is received by the courier. Delivery time may vary depending on the customer’s governorate and location.

• Shipping fees vary by governorate and are calculated and added to the order total at checkout.

• You may open and inspect the shipment in the courier’s presence before completing payment. Please check the product carefully before accepting it.

• If there is any issue with the product or it does not match your order, please return the shipment with the courier before completing the delivery.

• Please make sure your size, color, address, and phone number are correct before confirming your order.

• If you wish to modify or cancel your order, please contact us before the order is shipped
  

Returns & Exchanges

• Once the shipment has been received and the courier has left, returns due to a change of mind are not available.

• Exchanges are available within 7 days from the date of receiving the order.

• If there is an error in the order from our side or the product has a defect, you may choose an exchange or return without any shipping fees.

• For size or color changes, the customer is responsible for the exchange shipping cost.

• The product must be in its original condition, unused and unwashed, with the original tag and packaging.

• If a shipment is not received after being shipped, the customer is responsible for the full shipping cost, including orders that were placed under a free-shipping offer.